Refund policy

📦 Return & Refund Policy

At iNeedNow, your satisfaction is important to us. We understand that sometimes a product may not meet your expectations, and we’re here to make the return or refund process as smooth as possible. Please review the information below carefully.

✅ Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as when you received it

  • The item must be returned in its original packaging, including all accessories, manuals, or inserts

  • A receipt or proof of purchase (order number) is required

Please note:
Return requests submitted after 30 days from delivery will not be accepted.

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping service, as iNeedNow is not responsible for lost or damaged return shipments

💰 Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Refunds are typically completed within 5–7 business days

  • Processing times may vary depending on your bank or payment provider

Please note:
Original shipping charges (if any) are non-refundable.

🔁 Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange for the same item, please contact us with your order number and photos (if applicable).

❌ Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Final Sale”

  • Gift cards

  • Digital products, downloadable content, or software

  • Items that show signs of use, damage, or are missing original packaging

🚚 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will evaluate the issue and offer a replacement or refund at no additional cost to you.

⚠️ Order Cancellations

  • Orders can only be canceled before they are processed or shipped

  • Once an order has been shipped, it cannot be canceled and must follow the return process

📬 Need Help?

If you have any questions about returns, refunds, or exchanges, our support team is happy to assist you.

📧 Email: support@ineednow.shop
📍 Business Name: iNeedNow

🛡️ Policy Updates

iNeedNow reserves the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately upon being posted on our website.