Contact us
Real people, here to help.
Questions about an order or a toy? Write to us any day of the week and a real person from our small team will get back to you, usually within 24 hours.
support@ineednow.shopWe answer 7 days a week. Small business based in Fort Pierce, Florida.
Send us a message
Common questions
Where is my order confirmation email?
Where is my order confirmation email?
We send 2 emails: an order confirmation right after you order, and a shipping confirmation with your tracking number once your package leaves our warehouse.
If you can't find them, check your Spam or Promotions folder first. If you used your phone number instead of an email at checkout, write to us at support@ineednow.shop with your order number and the email you'd like to add.
How long before my order ships?
How long before my order ships?
We prepare and ship orders within 1 to 3 business days. As soon as it ships, you'll get an email with your tracking number.
How long does delivery take?
How long does delivery take?
Standard shipping arrives in 3 to 8 business days in the US, is free on every order and always includes tracking. Express (1 to 3 business days) is available at checkout.
Can I change my address?
Can I change my address?
Yes, as long as your order hasn't shipped yet. Email us as soon as possible at support@ineednow.shop with your order number and the correct address.
How do I return an item?
How do I return an item?
Write to us within 30 days of delivery at support@ineednow.shop with your order number, and we'll walk you through it. Items need to be unused and in their original packaging. If your order arrived damaged, tell us within 48 hours and we'll make it right at no cost.
Why parents trust us
Answers 7 days a week
Real people read every message, every day of the week, including weekends.
Easy 30-day returns
Not the right fit? Return it unused, in its original packaging, within 30 days of delivery.
Tracked to your door
Every order ships free with a tracking number, so you always know where it is.